The Kitch Applicare approach
Care first. Repair costs kept separate.
We help households look after everyday appliances and find a practical route to diagnosis, while keeping optional repair costs visible.
A defined annual service
Kitch Applicare provides a fixed 12-month maintenance membership. It covers only the planned care, troubleshooting, priority booking and eligible diagnostic services described in our terms. If an appliance needs parts or repair labour, we provide a separate quote that the customer may accept or decline.
Customers come to us
Our sales journey is inbound only. We do not sell memberships through unsolicited calls, purchased calling lists, autodiallers or door-to-door visits. We contact a prospective customer after that person has made an enquiry or requested contact. Existing customers are contacted to administer their membership or service, or where they have separately chosen to receive marketing.
Business identity
Engineers and service standards
Membership visits and any separately approved repairs are delivered by appropriately skilled independent subcontractor engineers acting for Kitch Applicare. We remain responsible for membership services supplied under our contract. Work requiring a regulated qualification is assigned only to an engineer holding the relevant current qualification.
At launch, service is available for eligible addresses in London postcode areas E, EC, N, NW, SE, SW, W and WC. We aim to acknowledge service requests within one working day and offer the next suitable appointment within five working days, subject to engineer availability and safe access.