Introduce your appliances
Email your postcode plus the type, make, model, serial number, approximate age and condition of each appliance.
How it works
A clear journey from first email to annual care.
We assess suitability before sending any payment route. Membership services begin after cooling off, and repair work always remains optional.
Let us verify the fit
We review appliance type, condition and service area, then set out the applicable benefits and exclusions.
Receive a payment route
If we accept the application and offer Bacs, we send a secure Stripe-hosted link for one payment. No renewal payment is scheduled.
Keep the paperwork
Following confirmed payment, we email the order record, terms, registered appliances, cooling-off information and exact contract dates.
Plan the care visit
Once the 14-day cooling-off period has passed, arrange the annual visit for all appliances on the membership.
Reach us when needed
During the term, email for remote troubleshooting and an eligible priority diagnostic visit without a separate member call-out charge.
Review any repair quote
Where repair is possible, parts and labour are priced separately in writing. Nothing chargeable starts without your approval.
End cleanly at 12 months
The membership expires on its stated end date. Buying another year requires a new order and fresh payment authorisation.
A deliberate pause before payment
We confirm eligibility before asking for bank details.
This helps avoid unsuitable memberships, unexpected exclusions and unnecessary refunds.