How to complain
Email hello@kitchapplicare.co.uk with “Complaint” in the subject, or write to Kitch Applicare, Aberdeen House, Aberdeen, Scotland, AB11 6NF.
Please provide your name, contact details, membership or repair reference, a clear description of the issue, relevant dates and the outcome you would like.
What happens next
We will acknowledge the complaint within three working days, investigate fairly, keep you informed and aim to issue a final written response within 15 working days.
If you remain dissatisfied
We do not currently subscribe to a named alternative dispute-resolution provider. If an applicable arrangement is adopted, we will publish accurate details here.
Your legal rights
This procedure does not affect your statutory rights or prevent you from seeking independent advice or using a court or other route available to you.