Stripe-hosted payment link
We do not collect bank details on this website. If we accept your eligibility application and offer this payment route, we send a secure Stripe-hosted link. Bank details are entered on Stripe’s page, and Kitch Applicare does not directly collect or store your full bank account number. Stripe provides only the limited payment and mandate information needed to administer an offered payment.
One payment, not a recurring subscription
Using an offered link authorises one membership payment of £95, £120 or £160 GBP, depending on the selected plan. The 12-month membership ends automatically and a new term requires a fresh purchase.
Processing time and activation
A new Bacs payment can take several business days to confirm. Submitting a payment page authorises the payment but does not mean it has cleared. We activate membership only after successful payment confirmation and state the exact start and end dates in the confirmation email.
Advance notice and statement name
For a payment made through an offered Stripe link, Stripe provides the required Bacs notices. Before collection, the payer receives notice of the amount, date and payment reference. Stripe’s standard Bacs branding may show STRIPE on the bank statement and mandate communications, collecting the payment on behalf of Kitch Applicare.
The Direct Debit Guarantee
The Guarantee protects against errors in setting up or collecting a Direct Debit, such as collection of the wrong amount or on the wrong date. It does not decide disputes about the quality or scope of membership or repair services.
Read Stripe’s Direct Debit Guarantee.
Mandate cancellation and refunds
You may cancel the mandate through your bank or by contacting us. Contact us separately to cancel or close the membership record. Membership refunds are handled under the published Cancellation & Refund Policy.