Cancellation & Refund Policy

Your 14-day cooling-off right

You may cancel without giving a reason from the date the contract is formed until 14 days later. We do not start membership services during this period. If you cancel within it, we refund the membership fee in full within 14 days after receiving your cancellation.

How to cancel

Send a clear cancellation statement to hello@kitchapplicare.co.uk, or write to Kitch Applicare, Aberdeen House, Aberdeen, Scotland, AB11 6NF.

Include your name, service address, order or membership reference and the date of your request. We will confirm receipt on a durable medium, normally by email.

Cancellation after 14 days

You may ask to end the membership early at any time. The refund is the membership fee paid multiplied by the number of complete unused days remaining in the term, divided by the total number of days in the term. We do not charge an administration fee or deduct the value of services already supplied.

Refund method and timing

For a membership paid through Stripe, an approved refund is submitted through Stripe to the original payment method within 14 days. After submission, Bacs refunds typically take a further three to four business days, although bank timing can vary. Do not also request an indemnity refund from your bank for the same amount, as this may create a duplicate refund that must be corrected.

Cancelling the Direct Debit mandate

You may cancel a Direct Debit mandate through your bank or by contacting us. Cancelling the mandate stops future collections under it, but does not by itself determine any contractual amount properly due or create a refund. In this model, no renewal debit is scheduled; contact us as well so we can close the membership record correctly.

Model cancellation form